An electronic policy is an insurance agreement concluded online on the website of Insurance Company, after which it is sent to the client in pdf format. Immediately after its conclusion, payment and signature, the policy becomes legitimate and meets all the requirements of the Legislation of Ukraine.

Deductible is the part of losses that the insurance company does not reimburse. Their coverage is taken over by the policy owner at his own expense. Usually, the availability of a deductible in insurance significantly reduces its cost: the greater the amount of damages that the driver will compensate independently, the cheaper the insurance policy will be.

You can issue an insurance policy independently on our website and receive an electronic policy. If necessary, you can come to the office of the VUSO Insurance Company. To do this, select your city, the street of the representative office and a convenient time for you from the list in the section "Points of sale".

You can find a complete list of legal documents on the "Public Information" page.

Our managers will gladly answer all questions and help draw up the agreement. To contact a company representative, use the VUSO assistant bot in Telegram or Viber.

Insurance is an ideal way to ensure financial stability. The VUSO Insurance Company provides a full range of insurance services and guarantees fast payments. We are ready to provide assistance in any country and at any time.

You must notify the company of the occurrence of the insured event. To do this, call the assistance number listed in your contract.

The MTPL INSURANCE electronic insurance policy is a form of agreement for internal civil liability insurance of owners of land vehicles in electronic form. You can present such a document to a police representative on a smartphone or tablet.

In this column, you need to enter the name of the city where the car owner is registered. Information about the place of registration of the car owner can be found in the passport of a citizen of Ukraine and the technical passport.

Deductible is the amount of loss that is deducted from insurance compensation and is covered by the client independently.

Yes, the MTPL Insurance applies to any driver.

There is no such possibility on the website. To use the "bonus-malus" option, which is valid in the company, you need to contact the company's representative office and get an individual calculation of the agreement cost.

Since the cost of cars is increasing recently, the cost of their repair is also increasing accordingly. Sometimes the insurance payment of UAH160,000 may not be enough, so the VUSO recommends to increase the limit in order not to spend your own funds.

This product allows getting a payout from the VUSO within 14 days of an accident if you become an affected party. You don't have to wait 90 days and hope for payments from another insurance company. Payment is calculated without considering the wear and tear of car parts.

According to the direct settlement system, the VUSO client affected in a traffic accident will receive compensation under the MTPL INSURANCE from his insurance company. There is no need to collect a bunch of documents to receive compensation from another insurance company – this is the VUSO matter. The client will receive a payment for car repair without unnecessary hassle and according to an accelerated program – 6 times faster than before.

The VUSO Insurance Company has been working on the Ukrainian insurance market for over 20 years. The company is among the TOP-10 largest CASCO insurers according to the rating of the "Insurance Top" magazine.

The average rate of the CASCO payouts is 7 days from the moment of the accident.

The car is repaired only at the verified partner service stations.

Yes, CASCO insurance is valid both in Ukraine and abroad.

MTPL INSURANCE is mandatory insurance that guarantees payments to the affected party if you are the culprit of the road accident. CASCO is a voluntary insurance that will help you if a road accident was not your fault.

If your car is only partially damaged or there are no other participants in the accident, a police report is not required.

The main restriction is driving under the influence of alcohol or drugs. In this case, we will not compensate the cost of repairing the car. In addition, Insurance Company does not compensate expenses in the case of theft or damage to tires, wheels, license plates. Damage to the carbody during operation (chips, rust) is also not compensated by insurance.

Technical assistance is a service that provides assistance on the road in case of unexpected car breakdown.

An electronic policy is an insurance agreement concluded online on the website of Insurance Company, after which it is sent to the client in pdf format. Immediately after its conclusion, payment and signature, the policy becomes legitimate and meets all the requirements of the Legislation of Ukraine.

You can specify any of the addresses: the official residence in the passport or the place of actual residence.

One driver must be specified in the policy, but anyone can drive.

No, "Green Card" can be issued only for a car registered in Ukraine.

No, you need to issue CASCO for such cases. "Green card" insures only your liability.

You can choose between two insurance policies: the first one – for trips to countries participating in the “Green Card” system, the second one – for travel.

The cost of insurance varies depending on the type of vehicle, the country of visit and the insurance duration, which can range from 15 days to 1 year.

The insurance is paid out according to the conditions specified in the legislation of the country where the accident occurred.

Yes, all VUSO programs include a basic insurance package in case a tourist gets sick with COVID while abroad. You can also choose an extended policy with more options. The coronavirus is not included in the list of exclusions and we treat it in accordance with the terms of the insurance agreement.

It is required. When crossing the border, the customs officials may ask to provide a tourist insurance policy for the duration of the trip.

You can save the pdf file of the insurance policy on your phone or tablet and present it at the border if necessary.

This paragraph means that during the trip you plan to engage in active sports: diving, skiing or snowboarding, rock climbing, paragliding and others. If any of the above is part of your vacation plan, please check the box next to "Active Leisure" paragraph.

Travel insurance packages differ in content. Thus, the package L has a deductible of 50 euros. It is not available in the XL and XXL packages. The XL package includes compensation of 100 euros in case of loss of your luggage and 50 euros in case of flight delay or cancellation. In addition to these options, the XXL package includes legal consultation (limit 1000 euros) and insurance compensation in case of loss of documents – 100 euros. All insurance packages provide emergency dental treatment with different payment limits: package L – 100 euros, package XL – 150 euros, package XXL – 200 euros.

"E-comfort" insurance provides an opportunity to indemnify the loss received as a result of damage to real estate.

Liability insurance – compensation for damages caused to a third party.

This agreement is valid on the territory of Ukraine, except for zones of military conflicts.

External influence refers – damage caused to the insured property as a result of illegal re-planning / reconstruction / construction / repair of neighboring premises that do not belong to the insured person (for example, demolition of a retaining wall in the neighboring premises, etc.).

Within 24 hours of becoming aware of the insured event, report it to the insurance company by phone - 0 800 50 37 73, and be sure to follow the insurer's recommendations regarding further actions.

Deductible is a part of losses that is not reimbursed by the insurer.

This is the time from the date the insurance contract comes into effect, during which the insurance coverage under this agreement is not valid.

At a minimum, the insured person can expect coverage for fires (including from arson, explosion, lightning strike and their consequences - smoke, soot); water impact (flooding, rain, downpours, burst pipes, etc.).

Admitted person is someone covered by the insurance policy. Such persons include the policyholder, his close relatives, other persons who live together with him at the location of the insured property, persons who act with the permission or on behalf of the policyholder, as well as any other person who, on the appropriate legal basis, owns, uses, manages the insured property.

Sublimit is the limit of insurance indemnity payment established by the agreement for a separate property component or a separate insurance risk defined by the same agreement.

You can count on emergency assistance (ambulance departure, initial examination, treatment of critical conditions, transportation to a medical facility, hospitalization, provision of medical treatment), urgent and planned hospitalization (consultations of doctors, operating room, examination, medical procedures, hospital stay, resuscitation, etc.), outpatient care (consultations of doctors, calling a doctor, diagnostics, day hospital, medications).

Yes, you can receive qualified medical assistance at any service point near you.

You can receive professional care at the medical institutions specified by the list of the insurance company.

You can purchase special insurance programs for children aged 0 to 3 and adults aged 60 to 65.

The insurance covers acute diseases, exacerbation of chronic diseases and accidents.

Yes, this option is covered by the insurance policy, so you don't have to worry about it.

Alcoholic risk coverage provides for cases where health damage was caused while the insured had alcohol in his body.

When taking out the policy, you should choose the additional "Sport" option, which guarantees maximum protection during your favorite extreme activities. In the event of an insured event, we will organize the necessary medical assistance and cover the cost of metal structures.

It is not necessary to print the policy. You can save the pdf file of the insurance policy on your phone or tablet.

Don't panic. You should call the insurance company and report the occurrence of an insurance event. Our medical assistance will provide instructions on further actions and organize all the necessary assistance.

miniCASCO is a guarantee that in the case of an accident due to the fault of another participant, you will receive guaranteed payment without unnecessary expectations and paperwork. We will compensate you for all losses so that you do not have to wait for payment from the culprit’s insurance company.

VUSO is the leader in the speed of insurance payments. Our clients receive compensation for damages within 7 days after submitting all the necessary documents.

Having this policy eliminates the risk of not receiving funds from the culprit’s insurance company. Unfortunately, there are many unreliable insurers in Ukraine. However, with us, your financial stability is secured.

The cost of the insurance policy is calculated based on the year of manufacture of the vehicle.

The policy becomes effective the day after it is concluded and the funds are credited.

We are responsible for the choice of car repair stations of our customers. We cooperate only with verified partner service stations, which will restore your car with high quality and speed.

Sometimes, as a result of an accident, the car receives significant damages that cannot be covered by the limits set by the state. In this case, the presence of an extended limit will help you, which allows you not to compensate losses from your own wallet. However, the extension of the amount is not mandatory.

Yes, you can choose the amount of coverage limit increase at your own discretion.

An issued policy with another insurer will not become an obstacle to concluding a contract with our company.

Sometimes, the affected person's car receives significant damages as a result of a road accident that cannot be covered by the limits set by the state. In this case, having an extended limit will help you, by allowing not to compensate losses from your own wallet. However, the extension of the amount is not mandatory.

When calculating the cost, the selected limit, car parameters, and the policy term are taken into account.

As of July 1, 2022, the following limits will apply in Ukraine under the MTPL INSURANCE: up to 160,000 hryvnias per affected person for damage to property, and up to 320,000 hryvnias per affected person for damage to life and health of the affected persons.

The client's personal account stores information and orders. Here you can edit your orders or delete them, sign the contract and issue a new policy.

The OTP password can be sent to Viber (if available) or SMS only to Ukrainian numbers. If there is no message, try sending the code again.

If you have left your request on the site, we will immediately record and contact you during working hours from 9:00 a.m. to 6:00 p.m. on weekdays.

Of course! Just go to the "My Details" section and click the "Change" button.

You can subscribe to the newsletter from VUSO yourself through the form on the website, or you will automatically get to it after concluding an insurance contract. You can cancel it at any time.

Urgently call the insurance company's call center and inform the operator about the insurance event. In the future, follow the recommendations of a specialist.

In order for the contract to become valid, it must be signed. You can do this during registration or in your personal account using a four-digit code that we will send to the specified phone number.

You can be sure that your information will not fall into the hands of third parties. We use it only for the purpose of signing the contract.

Ви можете самостійно оформити страховий поліс на нашому сайті та отримати електронний поліс. За потреби ви можете приїхати до офісу СК VUSO. Для цього виберіть зі списку ваше місто, вулицю представництва та зручний для вас час на сторінці "Точки продажів" у розділі “Представництва та центри агентських продажів” за покликанням.

You can contact us through the feedback form on this page, send a letter to our email client-support@vuso.ua or call the hotline 0 800 503 773

Звісно. Ви можете зателефонувати за номером 0 800 503 773 або надіслати лист на наш email help@vuso.ua

The support service works on working days from 9 to 18.

You can leave feedback in the feedback form on the main page of the site.

Вам обов'язково потрібно повідомити компанію про настання страхового випадку. Для цього зателефонуйте за номером асистансу, який указаний в вашому договорі або перейдіть за посиланням і зв’яжіться за потрібним номером телефону.

Ви можете зв’язатися з нами через форму зворотнього зв’язку на цій сторінці, надіслати лист на наш email client-support@vuso.ua або зателефонувати на гарячу лінію 0 800 503 773

You can issue an insurance policy independently on our website and receive an electronic policy. If necessary, you can come to the office of the VUSO Insurance Company. To do this, select your city, the street of the representative office and a convenient time for you from the list in the section "Points of sale".

Of course. You can call 0 800 503 773 or send a letter to our email help@vuso.ua

The support service works on working days from 9 to 18.